General infos
The property is registered with the Menorcan Tourist Board.
A Property Management team is on hand should you need them, which includes a 24-hour emergency contact number.
Booking Notes:
A 30% deposit is required when booking.
There is a €500,00 refundable security deposit.
The balance plus a refundable €500,00 security deposit is required to be paid ten (10) weeks before arrival.
Payment can be made by bank transfer and/or credit card.
The security deposit will be returned 7 days after departure from the villa providing no breakages or extra cleaning costs are incurred.
Arrival day - entrance from 2pm.
Departure day - villa must be vacated by 11am.
Cancellation Policy
50% refund if Client cancels reservation at least 30 days before arrival date.
100% refund if canceled at least 75 days before arrival date.
Terms and Conditions
The terms 'Client', 'Your' and 'You' refer to the person booking the property. 'Owner' refers to the principal, owner or representative of the property.
By making a booking, you agree that on behalf of yourself and all those named on the booking:
a. You have read these Terms and Conditions and agree to be bound by them;
b. You consent to our use of your information in accordance with our Privacy Policy;
c. You are over 21 years of age and where placing an order for services with age restrictions you declare that you and all members of your party are of the appropriate age to purchase those services.
Use of the Website
Use of this web site is subject to these Terms and Conditions and our Privacy Policy. If you do not agree to these conditions, please stop using the website immediately. By accessing the site, you accept, without limitation or qualification, all the terms and conditions below.
Accuracy of Information
The Client acknowledges that the property is not a hotel but a private accommodation rented for self-catering holidays. The Client further accepts that the property does not have standards or categories recognized internationally, but instead reflects, in its architecture and furnishings, the local traditions and personal taste of the Owner.
Prices
We reserve the right to amend advertised prices at any time. We also reserve the right to correct errors in both advertised and confirmed prices. Changes and errors sometimes occur. You must check the price of your chosen arrangements at the time of booking.
Booking & Payment
A non-refundable 30% deposit is required to make a booking (or full payment if booking within 12 weeks of departure). You must also pay all applicable booking fees. Payment can be made by Pay Pal or bank transfer (Spanish Bank).
The €500,00 security deposit will be returned 7 days after departure from the villa providing no breakages or extra cleaning costs are incurred.
If you have paid a deposit, the final balance is payable 12 weeks prior to the commencement of the holiday. Once this has been paid it is non-refundable as a cancellation would not leave the Owner with sufficient time to find a substitute booking. If full payment is not received by the balance due date, we will notify the Owner who may cancel your booking and retain all payments made by you to date.
Your booking is confirmed and a contract between you and the Owner will exist when you receive confirmation from us. This will usually be within 48 hours of receipt of your payment. Until the booking has been confirmed it is only a provisional booking. Your card will not be charged until you have received this confirmation. Please check your confirmation carefully and report any incorrect or incomplete information to us immediately. Please ensure that names are exactly as stated in the relevant passport.
The property is registered with the Menorcan Tourist Board.
Capacity
It is a booking condition that the number of people occupying the property may not exceed the advertised capacity, without prior written consent. Owners may terminate your booking without refund in the event you breach this condition.
When the minimum occupancy is booked, certain rooms may not be accessible; this is subject to the owner's discretion. It is best to check with us before booking if you have any queries about this.
Your personal Travel Arrangements
Do not make irreversible your personal flight or travel arrangements until you have received final confirmation of your booking.
Arrival and departure
The arrival time - on the first day of booking is 14.00 pm
Departure day - the villa must be vacated by 11.00 am
Changes and Cancellations by Client
Any cancellation or amendment request must be sent to us in writing, by email, fax or post, and will take effect on the day we receive it. Please note that although we will try to assist on amendment requests, we cannot guarantee that such requests will be met. If we were able to modify your booking please make sure that you have received written confirmation of any changes you have made prior to travel.
You can cancel your booking 72hrs from the moment the provisional booking is made, and the deposit will be refunded in full during this time.
Please note that the 72hr thinking period starts from the moment the provisional booking is executed either online or over the phone, and not on the payment of the deposit.
A provisional booking is made when you receive an email with the subject line: “Your Booking at El Minotaro”
After that period, amendments and cancellations can only be accepted
Owners Cancellation Policy
50% refund if cancelled 12 weeks before arrival date
100% refund if cancelled over 12 weeks before arrival date
The Owner may charge an administration fee of 25,00€.
If the Client wishes to cancel the reservation after less than 12 weeks the Client will remain liable to pay the owner the full cost of the holiday, whether or not the final balance of the holiday cost has been paid at the time of cancellation
This policy directly reflects the Owners' individual policies, and you should therefore take out suitable travel insurance to cover the risks that may lead to such an eventuality.
The 72 hour no quibble cancellation policy does not apply to bookings that start within 14 days of the booking being placed.
Changes and Cancellations by the Owner
We will inform you as soon as reasonably possible if the Owner needs to make a significant change to your confirmed arrangements or to cancel them. We will also inform you about any alternative arrangements which can offered by the Owner (if any).
In the event the booking is cancelled by the Owner of the property and no alternative can be offered, a full refund of all monies paid by you as at the date of cancellation will be made by the Owner. We recommends that the Client takes out holiday insurance to ensure against any losses incurred by an owner cancellation.
Your contract is with the Owner and its terms and conditions apply. A booking is made directly between the Client and the Owner of the property and is a legally binding contract. Therefore before confirming your booking you should read the terms carefully to ensure that you agree with everything contained within them.
The Property Management team is available for any problems which should arise which includes a 24 hour emergency contact number.
Complaints Procedure
Any queries or concerns should be addressed to the Owner. If the Client is dissatisfied with the cleanliness or presentation of the property, or otherwise have a complaint whilst at the Property it should be indicated to the Owner or the Owner’s representative immediately so that, where possible, all issues can be promptly resolved. The Owner’s contact details can be found on your confirmation of booking. If you fail to notify the Owner or the Owner’s representative of any problem or dissatisfaction prior to departure from the Property, it will affect the ability to investigate the complaint and impact the way that any complaint is handled. The amount of compensation you may be entitled to may therefore be reduced or extinguished as a result.
If it is not possible to resolve the dispute during Your stay at the property then a complaint must be made in writing to the Owner within 2 weeks of departure from the property, outlining the reasons for the complaint.
The Owner shall not be held responsible for any temporary defect or stoppage in the supply of public services to the property such as water, electricity, gas, telephone or internet, or in respect of any equipment, machinery, or appliances in the property or garden, which are caused by circumstances beyond the control of the Owner.
Security Deposit
All bookings are subject to a refundable security deposit to protect Owners against breakages, loss, damage or unpaid local charges. By confirming a booking you authorize us to charge your credit card up to the value of any damage caused on presentation of photographic evidence and/or receipts for repair or replacement. The security deposit is to be paid locally or in advance of arrival.
Notwithstanding the security deposit held, the Client remains liable for the full cost of any repairs or replacements required or other losses incurred by the Owner due to accidental or negligent breakage, loss, damage or other injury to the property and/or the contents therein. The Owner has the right to deduct supplementary charges from the security deposit if the property is not vacated at the stated time or in the event of any other breach of this agreement by the Client.
Please note that any dispute regarding a deduction from the security deposit is to be addressed to the Owner or Owner’s representative. Any breakages, damage or loss caused to the property or its contents during the rental period may result in the forfeit of some or the entire security deposit.
Insurance
It is strongly recommended that the Client takes out a comprehensive travel insurance policy, which will include cancellation cover and full cover for the party's personal belongings as no such cover is provided by the Owner. Accordingly, any such losses incurred are the responsibility of the Client. It is further recommended that the Client take out personal liability and accidental damage insurance for all members of the party to cover against accidental or negligent damage to the property, and protect against loss in the event of a deduction from the security deposit.
Special requests
If you have any special requests (for example dietary requirements, cots or room location), please let us know at the time of booking. We will try to accommodate such requests, but we can't guarantee that they will be met and we will have no liability to you if they are not.
Visa, passport and health requirements
Requirements may change and you are therefore strongly recommended to check the up to date position with Passport Office, appropriate embassy or consulate or your doctor as applicable in good time before departure.
Copyright
This website contains copyright material, trade names and other proprietary information, including, but not limited to, text, software, photos, graphics and videos. The entire contents of the website are protected by copyright law. You may not modify, publish, transmit, participate in the transfer or sale, create derivative works, or in any way exploit, any of the content, in whole or in part. You may download information from the site for your own personal use only. You acknowledge that you do not acquire any ownership rights by downloading copyright material. We provide hypertext links to other sites operated by other people. Using such a link means you are leaving our site and we take no responsibility for, and give no warranties, guarantees or representations in respect of these linked sites.
Our privacy statement
We value your privacy and want to be clear about the data we collect, how we use it and your rights to control that information. Considering recent changes established by the General Data Protection Regulation (GDPR), a set of laws passed in the European Union, we have updated our privacy policy to ensure all of the data we collect complies with the new regulations. You may email us at any time and ask us to provide you with any information we may hold.
You may at any time ask to be removed from our email list.
Any information we hold is stored on our secure site. We do not share any personal information with any third party except some of our suppliers who provide a service directly related to your contracted terms
Balearic Tourist Tax
A Balearic Tourist Tax will be applied for your stay in Menorca. This is calculated at 2€ per night per visitor over 16 years of age, for the first 9 nights and this then reduces to 1€ per visitor per night for the remainder of your holiday. The total amount is subject to IVA.
Party Numbers
Under no circumstances may more than the maximum number of people stated on the confirmation of booking occupy the property. The Owner or the agent reserve the right to refuse admittance to the holiday property if this condition is not observed or if, in their opinion and at their sole discretion, the holiday party is unsuitable for the property.
Property Details
The Owner shall not be liable for any loss, injury or damage of any kind or nature arising from the Holidaymaker's use of the Property and amenities.
The Client’s Responsibilities
The Client is responsible for paying the total price of the holiday and all extras The Client is also responsible for the Property during the period of the holiday booking and expected to take all reasonable care of the Property and its furniture, fittings & equipment, and accept responsibility is not limited only to the breakage deposit. The Client undertakes to leave the Property and its furniture, fittings, equipment and utensils clean and tidy at the end of the holiday and to advise the Owner, and pay for, any damage, or breakages (fair wear and tear excluded), or loss of owners property.
The Client agrees not to cause any annoyance or disturbance whilst at the Property. The Client will allow the Owner or their agent access to the Property at any reasonable time. The Owner is not liable for the loss or damage to all luggage and personal belongings, vehicles and their contents for which the Client is responsible at all times.
Pets are not permitted without prior agreement from the Owner.
Security Deposit
It is the Client’s responsibility to take good care of the Property and its contents. A Security deposit of €500,00 will be required as specified on the holiday invoice and taken by credit card pre authorization. In the event of a request by the owner for a charge to be taken against this authorization this will be taken within 7 days of the holiday end date.
Circumstances that may affect your holiday
The Owner is not liable for circumstances amounting to force majeure, or liable for inconvenience, annoyance nuisance or other local disturbance beyond their control. The Owner will try to help with any problems that arise with the holiday, even where it cannot accept responsibility and has no legal obligations to provide assistance.
Legal Notice
Privacy Policy
El Minotauro understands and respects the importance of your privacy and we are committed to safeguarding your personal information. In providing our service to you, we must collect personal information from you and this policy outlines how we treat your personal data after it has been collected by any of our channels.
What information will we collect?
We may collect all or some of the following information relating to you or other members of your party:
- Names and contact/address details including telephone number and email address;
- Special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements;
- Dietary restrictions (which may disclose your religious beliefs).
You are responsible for ensuring that other members of your party are aware of the content of this Policy and consent to your acting on their behalf in all your dealings with us.
Some of the information we collect may be considered “sensitive personal data” under the Data Protection Act 1998. We collect it to cater to your needs or act in your interest, and we are only prepared to accept sensitive personal data from you on the condition that we have your positive consent. We will seek this consent when necessary.
How will we collect this information?
We will only collect personal information from you by specifically asking for it:
- When you book a rental or service from or through us
- When you speak to any of our team
- When you complete a survey
- When we use cookies (see our Cookies Policy below).
What will we do with it?
(1) We will use your name, address and credit card details to complete your booking with us.
(2) We will also use your details to manage your arrangements, send you notifications and communicate with you generally.
(3) For the purpose of completing your booking, we may have to disclose some of your information to the providers of the services making up your arrangements. We may also have to disclose some information to third parties in relation to customer services, credit card processing, or other services.
(4) Credit/debit card payments are processed via our merchant provider on their secure platform and include the card type, date and time, amount, card expiry date, billing postcode, your address and other related information. This information is required and necessary for the performance of our contract with you.
(5) We may need to disclose your information where required by law, where such a request is made by a legal authority.
(6) We may from time to time contact you with information about special offers, or brochures. If you do not wish to receive such information, you may ask us in writing not to receive it.
We would also like to store and use your personal details for future marketing purposes. All details you give us in connection with your booking will be kept but we will use only names and contact details for marketing purposes unless you have indicated that you do not wish us to do so.
We have taken all reasonable steps to have appropriate security measures in place to protect your information. Outside the European Economic Area, controls on data protection may not be as wide as the legal requirements in this country. The transmission of information via the internet is never completely secure. We exclude our liability for personal data lost in transmission to the website.
What can I do?
If you do not agree to our use of the information as set out above, you should inform us as soon as possible by writing to us at El Minotauro, Plaza Principe, 4 Mahon, 07701 Menorca, Islas Baleares, or by email at info@elminotauro.eu.
In accordance with the Data Protection Act 1998, you may ask us in writing for a copy of the information we hold about you and to correct any inaccuracies in your information. We aim to respond to you within 21 days from the date of request.
Unsubscribe
You can unsubscribe from receiving further information from us at any time. Email us at info@elminotauro.eu to unsubscribe.
Cookies
Please note that in order for us to provide you with optimum service, we use ‘Cookies’ on our website.
What are cookies?
A cookie is a text-only string of information that a website transfers to the cookie file of the browser on your computer's hard disk so that the website can remember who you are. Cookies will typically contain the name of the domain from which the cookie has come, the "lifetime" of the cookie, and a value, usually a randomly generated unique number. Two types of cookies are used on this web site - session cookies, which are temporary cookies that remain in the cookie file of your browser until you leave the site, and persistent cookies, which remain in the cookie file of your browser for much longer (though how long will depend on the lifetime of the specific cookie).
Cookies allow us to obtain information regarding users of our site which essentially helps us to provide you with a better user experience and tailor our services to your individual needs. We may collect information such as your IP address, online activity, web browser details and online activity. We will not however collect or store any of your passwords or other highly sensitive data.
By using our website with your browser settings adjusted to accept all cookies, we will take this to mean that you want to use our products and services, and that you consent to our use of cookies and other technologies as described in this Policy.
Browser settings: Most browsers have options that allow the visitor to control whether the browser will accept cookies, reject cookies, or notify the visitor each time they send a cookie. You may elect to reject cookies by adjusting your browser's settings, but doing so will limit the range of features available to the visitor on our site and most other major websites that use cookies.
Further information
To find out more information about cookies, please visit www.allaboutcookies.org.
Protecting your information
We take website security very seriously and we are committed to safeguarding your personal information. We take a number of administrative and technical steps such as two-factor authentication and password protected systems to ensure the security of the information you provide to us.
Updates and Changes
As our privacy statement may change due to developments in the law we encourage you to re-read this from time to time so you are aware of any changes in how we gather and use your personal information. Any changes to this Policy will be either posted on our website, brochure and/or made available on request.
